Minimising Gambling Harm

Choice Not Chance brochure - Chinese

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free.

Choice Not Chance brochure - Chinese English

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free.

Choice Not Chance brochure - English

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free

Choice Not Chance brochure - Māori

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free.

Choice Not Chance brochure - Samoan

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free.

Choice Not Chance brochure - Tongan

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free.

Choice Not Chance Wallet Leaflet

The brochures are intended to provide individuals and concerned others with information about early signs of harmful gambling to look for and how to respond if there is a concern. Minimising Gambling Harm services, other health and social services and the general public are all welcome to order these brochures for free.

Commitment to Care poster (A3 Size)

This poster summarises what your venue is working to achieve and reminds staff about your Gambling Harm Minimisation policy. Display this poster where venue staff and customers will regularly see it (for example in the staff room, the harm minimisation folder, by the bar and in the gaming room).

Size: A4

Commitment to Care poster (A4 Size)

This poster summarises what your venue is working to achieve and reminds staff about your Gambling Harm Minimisation policy. Display this poster where venue staff and customers will regularly see it (for example in the staff room, the harm minimisation folder, by the bar and in the gaming room).

Size: A4

Everyday Tips for Gambling Hosts - A4 Laminated Card

These tips have been developed to support all frontline staff working in gambling host responsibility. All staff should be familiar with these and practicing them daily.

Place these in high visibility areas for staff along with the A4 Gambling Harm Reference Card. Copies could be attached on a wall behind the bar, beside the till, in the staff room or on a staff noticeboard.

Full Gamble Host resource pack

The information and resources in this pack have been designed to support class 4 venues and staff working in them, to fulfill their host responsibility requirements under the Gambling Act. The pack has been developed with the support of gaming societies and venues, and in partnership with the Department of Internal affairs and the Ministry of Health.

The pack contains the following:

Information for Customers

• 200 harm minimisation wallet leaflets
• 2 perspex and 2 cardboard leaflet holders
• 2 legal signs
• 2 legal posters
• 2 Commitment to Care posters
• Harm minimisation posters – 2 of each design

Support for Staff

• 2 Everyday Tips for Gambling Hosts
• Set of Gambling Host Reference Cards
• 4 Gambling Host Responsibility Guides for Venue Staff
• 1 Tips for Venue Management
• 1 Harm Minimisation Policy Template
• 1 Harm Minimisation Action Plan
• 2 Gambling Harm logbook template
• 4 Gamble Host Responsibility Staff Resource Packs

 

 

Full Gamble Host Training Pack - White Folder

This pack has been developed for anyone that is delivering gambling host responsibility to staff that work in class 4 venues. It covers all key components that are required for training, as set out in the Gambling Regulations 2014.   It contains a Facilitator Guide, memory stick with training powerpoint, 5 staff training envelopes, 5 packs of verbal prompt cards and 5 training certificates of completion.  Extra items can be ordered separately.

Gamble Harm Reference Card - Folded Postcard Size

This information has been developed for all frontline staff as an easy and quick reference for signs of harmful gambling to watch for and how to respond. All staff should be familiar with these signs and the recommended action.

Give postcards to each staff member.

Gambling Harm Logbook Template

This template has been developed for those venues that don’t already have an existing daily log for recording incidences and observations of gambling harm.

If you do not already have a logbook/incident register, we recommend printing this out and placing it in a location staff can easily refer to on a daily basis. This may be located with your cancel credit/hopper refill sheets. Note – you must ensure that customers cannot read it.

Orientation: Portrait

Gambling Harm Logbook Template - Landscape

This template has been developed for those venues that don’t already have an existing daily log for recording incidences and observations of gambling harm.

If you do not already have a logbook/incident register, we recommend printing this out and placing it in a location staff can easily refer to on a daily basis. This may be located with your cancel credit/hopper refill sheets. Note – you must ensure that customers cannot read it.

Orientation: Landscape

Gambling Harm Minimisation Policy Action Plan

This editable sheet helps societies/venues/clubs to note down what they are going to do to minimise harm in the venue. Space is also provided to note who’s responsible, how will it be achieved and by when.

Gambling Harm Minimisation Policy Template

This editable template supports societies and clubs to develop a comprehensive gambling harm minimisation policy. The template encourages societies and clubs to describe how they will minimise harm and identify problematic gambling behaviour. It also provides guidance for venues wanting to meet best practice standards of care.

Gambling Harm Reference (General Harms) - A5 Sticker

These tips have been developed to support all frontline staff working in gambling hose responsibility. All staff should be familiar with these and practicing them daily. Put the stickers in the front of your gambling log book/incident register.

Gambling Harm Reference (Strong Signs) - A5 Sticker

This information has been developed for all frontline staff as an easy and quick reference for signs of harmful gambling to watch for and how to respond. All staff should be familiar with these signs and the recommended action.

Put the stickers in the front of your gambling log book/incident register.

Gambling Harm Reference Card - A4 Laminated Card

This information has been developed for all frontline staff as an easy and quick reference for signs of harmful gambling to watch for and how to respond. All staff should be familiar with these signs and the recommended action.

Put A4 cards in high visibility areas for staff – attached on a wall behind the bar, beside the till, in a staff area. Put a copy in your gaming manual.

Give postcards to each staff member.

Put the stickers in the front of your gambling log book/incident register.

Gambling Host Responsibility Guide for Venue Staff - A5 booklet

This guidance has been developed to support all frontline staff working in class 4 venues. It contains information about legal requirements and simple steps all staff can take to meet their responsibilities.

Make copies of this guidance available to all frontline staff. It can also be used as part of ongoing staff training and induction for new staff.

Harm Minimisation Poster - V1 (A3 size)

You are legally required to have harm minimisation signage up in your venue that is clearly visible to all players. By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to gamblers experiencing a high degree of harm. We recommend different versions, as problem gamblers relate to different messages.

Place at least one of these posters up in your gaming area. It is recommended that you also place one in the bathroom, beside an ATM machine and/or near an outside smoking area.

Harm Minimisation Poster - V1 (A4 size)

You are legally required to have harm minimisation signage up in your venue that is clearly visible to all players. By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to gamblers experiencing a high degree of harm. We recommend different versions, as problem gamblers relate to different messages.

Place at least one of these posters up in your gaming area. It is recommended that you also place one in the bathroom, beside an ATM machine and/or near an outside smoking area.

Harm Minimisation Poster - V2 (A3 size)

You are legally required to have harm minimisation signage up in your venue that is clearly visible to all players. By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to gamblers experiencing a high degree of harm. We recommend different versions, as problem gamblers relate to different messages.

Place at least one of these posters up in your gaming area. It is recommended that you also place one in the bathroom, beside an ATM machine and/or near an outside smoking area.

Harm Minimisation Poster - V2 (A4 size)

You are legally required to have harm minimisation signage up in your venue that is clearly visible to all players. By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to gamblers experiencing a high degree of harm. We recommend different versions, as problem gamblers relate to different messages.

Place at least one of these posters up in your gaming area. It is recommended that you also place one in the bathroom, beside an ATM machine and/or near an outside smoking area.

Introduction to the Gamble Host Resources

This information sheet provides a quick introduction to the Gamble Host Resources, describes the purpose of each of the resources and provides a recommendation on where each of the items might be used. This sheet is useful to provide to venues that are interested in starting to use Gamble Host resources or would like to order more.

Legal poster (A3 size)

This poster is to make gamblers aware that staff may approach them. This is a useful reference for supporting staff interactions with gamblers.

Place at least one of these posters up in the gambling area so that it is clearly visible to all players. You may like to place the second copy in the bathroom, beside an ATM machine or near an outside smoking area.

Legal poster (A4 size)

This poster is to make gamblers aware that staff may approach them. This is a useful reference for supporting staff interactions with gamblers.

Place at least one of these posters up in the gambling area so that it is clearly visible to all players. You may like to place the second copy in the bathroom, beside an ATM machine or near an outside smoking area.

Legal sign (A4 size)

Like with alcohol, this sign is to make gamblers aware of the law. This is a useful reference for staff interactions with gamblers.

Put one sign up beside the bar (with your existing alcohol signage). You may like to place the other in the entrance to the gambling area.

Play Your Best Card - take home pamphlet (bundle of 30)

These pamphlets help are given to young people to encourage them to reflect on their conversations after playing Play Your Best Card, a team-based game that encourages teens to have conversations on a range of topics relevant to young people.

Find out about Play Your Best Card.

Play Your Best Card – game

Play Your Best Card is a team-based game that encourages teens to have conversations on a range of topics relevant to young people. It also encourages them to discuss challenges and what to do in a range of different situations.

The game is key to raising awareness of youth organisations that you can contact when you need help. It aims to inspire teens’ critical thinking and encourage them to have conversations about issues that they are going on for them right now, or that they might encounter in the future.

For more details, visit www.hpa.org.nz/education/play-your-best-card.

Staff Training Envelope

This envelope contains the A5 Gambling Host Responsibility Guide for Venue Staff and the A5 training tool.   This envelope of resources is a useful tool for staff training and can continue to be used by staff as a daily resource in their venue.

Tips for Venue Management

Useful ideas for venue and club managers to build a culture of care for their gambling patrons. These practical ideas have been shared with us by venue and club managers and societies from around New Zealand.

Training Certificate of Completion

These certificates are for Societies or Management Companies to provide to staff that completes the Gamble Host Training.

- Pack of 25

Verbal prompt cards

This pack of cards provides prompts for venue staff to help start conversations with patrons there may be concerns about. This tool should be used as part of the package of resources for staff participating in gambling host responsibility training.  The 'staff training tool' (listed above) includes all the verbal prompts and is more appropriate for everyday reference.

Wallet leaflet (pack of 25)

This discreet wallet-sized leaflet is designed for gamblers that might be experiencing harm. Venues are legally required to provide information about the odds of winning and the characteristics of problem gambling. These leaflets meet that requirement.

Place in the gambling area for gamblers to pick up or beside the bar – so that staff can hand a copy to gamblers who show signs of harmful gambling. Venues have also reported that leaflets kept in the bathroom (a decreet location) are most likely to be used be patrons.

Wallet leaflet holder - cardboard (for counter display)

This is designed to hold about 25 of the wallet sized leaflets. It contains velco dots, so that is can be attached to a wall. It is recommended you place these at the bar or on an easy to access surface in the gaming room. Venues have also reported that leaflets kept in the bathroom (a decreet location) are most likely to be used be patrons.

Wallet leaflet holder - perspex (for wall mounting)

This is designed to hold about 25 of the wallet sized leaflets. It contains velco dots, so that is can be attached to a wall. It is recommended you attach this directly below the harm minimisation posters, an easy to access spot in the gaming room.

Venues have also reported that leaflets kept in the bathroom (a decreet location) are most likely to be used be patrons.